Substitution Policy:

It is important to note that all arrangements are handmade. Color variations and size of flowers can vary as Mother Nature sees fit. Size, quantity of flowers and colour variations may vary from images displayed on our site. Some flowers are seasonal and not readily available year round. There are also times when flower shortages arise and substitutions to flower type and/or color must be made. Substitutions may also occur with vases and vase colours (as needed). We will do our best to contact you in advance of order delivery (or in store pickup date) to advise of any necessary changes or substitutions. We always try to maintain the same look and feel of the arrangement or items you have selected. Substitutions will be made with items of equal or greater value.

Fresh Flower Care:

We love helping you gift and receive flowers and want to help you enjoy your flowers for as long as possible.
Kindly note that in order to increase the life of your flowers, you should do the following:

• - Ensure the water remains clear, as flowers need to “drink” clean water.
• - Check that the arrangement has clean water in the vase (or container) at all times.
• - Try to keep arrangement in a cool area and away from sunlight.
• - Refrain from touching flowers (as much as possible) as oils from your hands can damage flowers.