All Floral Sales are Final. As Flowers are a perishable item, returns are only accepted if flowers were damaged during delivery, or a defective product was received. Any other issue must be indicated to us within 24 hours of delivery. A photo of the arrangement must be submitted to firstname.lastname@example.org. If the issue cannot be resolved, an in-store credit may be available. Please note that flowers are perishable and have a life of their own. Proper care is required. Please see our care instructions.